Format: Video
Run Time: 18 minutes
Course Launch Date: 06/30/2020
Course Expiration Date : 06/30/2028
Key Performance Indicators (KPI) are dashboard level measurements that allow us to monitor our performance. This course shows the process of creating meaningful KPIs that drive better performance. Because the measure are developed to meet or exceed customer expectations they also help break down the negative perceptions that often exist within the companies various departments. Also, they help create a positive impression with customers as promises are kept. Special attention is also paid in this course to improving relationships between departments by perceiving one another as a string of suppliers and customers.
Course Chapters:
- 1. Introduction to KPI
- 2. Gathering the information
- 3. How to build KPI
- [Quiz] How to build KPI - Quiz
- 4. Course Evaluation - Key performance indicators
Scott Ellis
Non-Member Price: 0.00
Member Price: 0.00